FAQs
Orders & Delivery
1. I haven’t received an order confirmation email - what should I do?
Your order confirmation should pop into your inbox shortly after checkout. If it hasn’t arrived, it may have taken a little detour into your junk or spam folder, so it’s worth a peek there first. Still can’t spot it? No worries - just drop us a line at howcanihelp@themattresstoppercompany.com and our friendly team will get it sorted for you.
2. When will my order arrive?
You’ll find your delivery timeframe on your order confirmation email, just under the name of the items you ordered. We also share the latest delivery timings on each product page before you add to basket, so you’ll always know what to expect when you buy. The onsite timeframes are dynamic, depending on stock levels, so they may differ from what you saw at checkout – but don’t worry, you’ll always have the latest info in your order confirmation.
3. Can I upgrade to next-day delivery?
We like to keep delivery simple. Once your topper is in stock, it is despatched on a next-day service as standard. For the most accurate timings, check your order confirmation.
4. Why am I being charged £20 for delivery?
A small number of more remote UK postcodes unfortunately fall outside standard courier routes and come with an additional charge. This fee is set by our delivery partners, not by us, but we’re working hard to find a way to offer free delivery everywhere. You can see the full list of affected postcodes on our Deliveries page here.
5. How much does delivery cost?
Delivery on all orders over £50 is free. For any orders under £50 delivery is just £5.
(excluding remote postcodes. See point 4.)
6. I’ve only received part of my order - where’s the rest?
Sometimes if you order more than one topper, or a pillow with your topper, they might get separated with the courier and can arrive at slightly different times. The rest usually follows within 24 hours. If you’ve not received anything after 24 hours, just send us a quick email at howcanihelp@themattresstoppercompany.com and we’ll be glad to help.
7. Can I change or cancel my order?
We work as quickly as we can to despatch your order as soon as possible, but we’ll always do our best to help if you’ve had a change of heart. If your order hasn’t been despatched yet, we can cancel it straight away. If it’s already on its way, don’t worry - we can arrange for it to be returned back to us from the courier depot. This can take a few days, so thanks for your patience while we get it sorted.
8. Can I track my order?
Yes! As soon as your topper has been despatched, we’ll send you a tracking link so you can follow your delivery right to your doorstep.
9. Do you deliver outside the UK?
At the moment, we only deliver within the UK, but watch this space!
10. Can I choose a delivery date?
We can’t offer a nominated-day service just yet, but don’t worry - as soon as your topper is despatched, you’ll receive a tracking link, so you’ll know exactly when to expect it.
Returns & Exchanges
1. How do I return my topper?
If your topper isn’t quite right, you have 14 days from delivery to let us know. In line with industry standards, for hygiene reasons, we can only accept returns on toppers and accessories that are still sealed and unused. This excludes our Seriously Comfortable toppers which come with their own 100-Night Sleep Trial. For full details, please check our Returns Policy here.
2. Can I return my topper if it’s uncomfortable?
We completely understand - comfort is very personal. Because toppers are hygiene-sensitive, we can only accept returns if they’re unopened and unused (please note this excludes any toppers in the Seriously Comfortable range). This is standard practice across all bedding retailers. It can sometimes take a little while for your body to adjust to a new sleeping surface, so we’d always recommend you give your topper at least 7-10 nights to work its magic! If you ultimately decide it’s not the right fit for you, you might consider gifting it to a family member or friend who could benefit from a new comfort companion.
3. Why can’t I return a used topper?
We never resell toppers that have been opened or used - this way, every customer always receives a brand-new topper. It also helps us keep things safe and hygienic for everyone. If you’ve opened your topper and it’s not quite right, we’d recommend passing it on to a friend or family member, or donating it to a local charity or rescue centre that accepts bedding.
4. What if my topper arrives damaged or faulty?
Oh no - we’re so sorry if your topper hasn’t arrived in perfect condition. Just get in touch with our customer service team at howcanihelp@themattresstoppercompany.com and we’ll put things right straight away at no cost to you.
5. Do I have to pay for returns?
If you are returning an unused and unopened topper, we’ll just ask you to cover the return postage.
6. How does the 100-Night Sleep Trial work?
Try your Seriously Comfortable topper for up to 100 nights. If you’re not happy between nights 30–100, get in touch with our wonderful customer service team for a full refund (return postage applies) or to exchange for another model.
Please note, exchanges aren’t covered by the trial and the offer excludes CoolZone™ items, Adormo cooling products, and Made-to-Order Hypnos Mattress Toppers.
Promotions & Payments
1. I forgot to use my discount code - can you apply it for me?
Of course! If you’ve placed an order and forgot to add your code at checkout, just let us know within 24 hours of purchase. We’ll happily apply it for you and pop a refund back to you for the difference.
2. What payment methods do you accept?
We accept all major debit and credit cards, as well as PayPal, Apple Pay, Google Pay and Klarna - so you can choose whatever’s easiest for you.
3. Can I use more than one discount code?
Only one discount code can be used per order, so be sure to pick the one that gives you the best saving. All discount codes apply on top of any savings on site, such as ongoing promotions and clearance pricing.
Learn More About Mattress Toppers
What is the purpose of a mattress topper?
A mattress topper serves as an additional layer of padding and support placed atop a mattress. Its primary purpose is to enhance the comfort and support of the existing mattress.
Here are some of the main reasons to consider investing in a mattress topper:
Comfort: A mattress topper improves the overall comfort of a mattress.
Pressure Relief: Mattress toppers are designed to provide better pressure relief by evenly distributing body weight. This can be particularly beneficial for individuals with joint pain or pressure-sensitive areas.
Temperature Regulation: Mattress toppers are crafted with materials that help regulate body temperature, making them suitable for those who tend to sleep hot or cold.
Mattress Protection: A mattress topper acts as a protective layer, guarding the mattress against stains, spills, and general wear and tear. This can extend the life of the mattress and maintain its condition.
Hygiene and Allergen Control: Mattress toppers come with hypoallergenic properties, which can be advantageous for individuals with allergies. They help reduce exposure to dust mites and other allergens.
Customisation: If your mattress feels too soft or too firm, a mattress topper allows you to customize the feel without the need to invest in an entirely new mattress.
Cost-Effective Solution: Mattress toppers offer a more budget-friendly option to improve your mattress's sleeping surface without the need for a complete replacement.
What are the different types of mattress toppers?
There are numerous types of mattress toppers available on the market, each offering diverse materials and properties.
We provides an array of toppers meticulously crafted to suit your preferences, concerns, or needs. They can be customized with various levels of firmness, softness, or temperature control.
Will a mattress topper help to improve my sleep quality?
The effectiveness of a mattress topper in improving your sleep quality depends on various factors, including your individual sleep needs and the condition of your existing mattress. However, with mattress toppers, you can expect a significant impact as it incorporates cutting-edge technology to customize the comfort level, promoting quicker sleep onset and longer sleep duration.
Additionally, the Seriously Comfortable mattress topper boasts an incredible massage side, adorned with hundreds of tiny, soft, memory foam 'finger tips' that create a massage-like sensation. This subtle yet highly effective feature works wonders in reducing stresses and strains, delivering an exceptional level of comfort throughout your sleep.
With mattress toppers, you benefit from a cost-effective solution to enhance your sleeping surface and elevate your overall sleep experience.
Will a mattress topper make my mattress cooler?
Whether a mattress topper will make your mattress cooler depends on the type of topper you choose and its specific cooling properties. Some mattress toppers are designed with materials or technologies that help regulate temperature and promote a cooler sleep surface, while others may retain heat.
Seriously Comfortable provides a selection of toppers featuring state-of-the-art cooling system technology. You have the flexibility to customise different temperature settings for each side of the bed. Keep one side warm for you and the other cool for your partner, or vice versa.
Is a mattress topper necessary for a new mattress?
Here are some factors to consider when deciding if you need a mattress topper for your new mattress:
Protection and Longevity: Using a mattress topper can act as a protective barrier for your new mattress, shielding it from spills, stains, and general wear and tear. This can help extend the life of your mattress and keep it in better condition over time.
Temperature Regulation: Some people may find that their new mattress tends to sleep hot or cold. In such cases, a cooling or temperature-regulating mattress topper can help improve your sleep experience.
Customisation: If your new mattress feels too firm or too soft for your liking, a mattress topper can be a useful tool for customising the feel of your bed. It allows you to add an extra layer of cushioning or support to better suit your sleep preferences.
Seriously Comfortable mattress toppers are meticulously developed and designed for ultimate comfort, features both softer and firmer sides. This allows you the freedom to select your preferred comfort and change it effortlessly within seconds.